Need help? Our support team is ready to assist with account queries, payment and bonus enquiries, technical concerns and general feedback. UK players can reach us by email or phone for help with sign-in, verification, deposits, withdrawals and promotions. We aim to respond promptly, provide clear guidance and resolve account-related issues efficiently. Please have your account details ready when contacting us. Please attach any relevant screenshots.
| Department | Contact |
|---|---|
| Customer support | [email protected] (account, verification and technical help; typical reply within 24 hours) |
| General enquiries | [email protected] (billing, bonus and general enquiries; reply within 48 hours) |
| Affiliate enquiries | [email protected] (partner and marketing enquiries; dedicated affiliate manager) |
| Phone | +44 20 7946 0831 (UK helpline for urgent account issues) |
| Working hours | Mon-Fri, 09:00-18:00 (responses outside these hours are by email) |
For detailed requests, account issues or queries that need documents or explanations, please contact support at [email protected]. Email is the preferred method for complex matters because it allows attachments and provides a clear record of correspondence. Include a concise subject line, your full name and up-to-date contact details to help the team respond quickly and avoid delays.
Our support team aims to respond promptly to all enquiries. Most messages are answered within one business day, while requests that need account checks, documentation or investigation may take longer. If we require extra time we will update you with progress and an estimated completion timeframe as soon as possible.
We’d love to hear your feedback, suggestions or ideas to help improve Spinsala. Share what works well and what could be better, and know that every comment is reviewed carefully by our team. We use player feedback to refine site features, improve service and shape future updates so your input has a real impact on the experience we deliver.
