These Terms and Conditions set out the rules for using Spinsala’s platform and describe the relationship between us and our users. We explain the responsibilities that apply when you hold an account, use our services or take part in promotions. By registering or using the site you agree to these terms and any updates we publish.
Account holders are responsible for keeping login details secure and for any activity that occurs under their account. You must provide accurate, complete and up-to-date information during registration and whenever we request documentation for verification. We may impose account limits, require identity checks or suspend access while we investigate suspected fraud, security breaches or breaches of these terms.
We may ask for proof of identity, address and payment method before allowing deposits, gameplay or withdrawals. Until verification is complete, some account features may be restricted. Failure to provide requested documents within a reasonable time may lead to temporary or permanent account closure.
Only persons who meet the applicable minimum age and any local legal requirements may register for an account. You must not open an account on behalf of another person or allow anyone else to use your account. If we determine you are not eligible, we may close the account, cancel wagers and return any remaining balance in line with these terms and applicable checks.
Users must not engage in abusive or unlawful behaviour, attempt to manipulate games or services, or circumvent limits and protections. Prohibited activity includes account sharing, using VPNs to bypass geo-restrictions, multi-accounting to gain promotional advantage, and any form of collusion or cheating. We reserve the right to investigate suspicious behaviour and to take appropriate action, which may include withholding funds, cancelling wagers and closing accounts.
Promotional offers are subject to specific terms which apply in addition to these general conditions. All bonuses and free spins must be used in accordance with the published promotion rules. Wagering requirements, eligible games, maximum conversion amounts and minimum deposit conditions will be set out in each promotion and must be met before any bonus-related funds can be withdrawn. We may withhold, reclaim or cancel bonus funds where rules are breached or abuse is suspected.
Payments are processed using the methods displayed in your cashier. We may set minimum and maximum deposit and withdrawal amounts and apply verification checks to payment requests. Withdrawals may be subject to processing times and identity checks to prevent fraud. We will not process withdrawals to third-party accounts and may require funds to be returned to the original payment method where possible.
If you have a dispute, please contact our customer support through the in-site help centre so we can review the matter. We will investigate promptly and aim to resolve issues fairly. If a dispute cannot be resolved directly, you may be offered escalation to an independent complaints body where appropriate and available.
We may revise these terms from time to time. Changes will be published on the site and will take effect as stated in the update notice. Continued use of your account after changes are published constitutes acceptance of the revised terms. If you do not accept a change, you should stop using the service and close your account in accordance with the account closure procedures.
